If you are using Outlook 2013, run ScanPST.exe. This can be run from C:\Program Files\Microsoft Office 15\root\office15.
Click on the Data Files tab and click on Open File Location or Open Folder for the default profile selected.In Outlook, to find out which data file Outlook is using, click on File > Account Settings (in Outlook 2010) or Tools > Account Settings.
If you do not see the files in the default locations above, you can use Outlook to identify the file location.
In Windows 7 or Vista, the default Outlook data file location is:Ĭ:\Users\*YOURUSERNAME*\AppData\Local\Microsoft\Outlook.
Before you continue, make sure to close the “Accounts Settings,” “Mail Setup,” and “Mail” windowsġ3. Select the profile with the account you want to fix.ġ2. Close Outlook and make sure it’s fully closedĦ. you computer shuts down while Outlook is running) Microsoft provides a tool to fix corrupted pst/ost files, the programs ScanPST.exe and ScanOSt.exe are included with the Microsoft Office system.ġ. If you are having recurring issues with Outlook crashing, hanging or messages not sending from the Outbox when using PoliteMail, then your Outlook data file needs to be repaired.īecause Outlook data files can become damaged for a variety of reasons (e.g.